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Frequently Asked Questions

Frequently Asked Questions

1.Why should I be a member? Can I shopping without singing up?

You can shop with the visitor ID without being a member of www.neoderi.com. However, we recommend that you shop by creating a membership so that you can follow up your orders through the system and contact you about your order when necessary and send you the order status updates.


2.I forgot my password, what should I do?

If you enter your e-mail address that you created a membership to our site and click on the "I forgot my password" button, your new password will be sent to your e-mail address.


SHOPPING

1.How can I shop? on www.neoderi.com

On our website with the extension www.neoderi.com, you can start shopping immediately after creating your membership or logging in. You can search for the products you are interested in; After selecting the products, color and size options you like, you can add them to your cart and complete your shopping by filling in the delivery and payment information.


2.Can I shop from anywhere in Turkey?

You can shop safely visit www.neoderi.com from all over Turkey.


3.Do your prices include VAT?

Yes. The prices you see on www.neoderi.com are prices including VAT.


4.Can I access www.neoderi.com from mobile devices?

You can download the .................... application from the APP Store for your IOS-based devices and from Google Play for your Android-based devices, and enjoy shopping from mobile devices anytime and anywhere.


5.How can I be informed? about the opportunities on www.neoderi.com

By subscribing to our newsletter or by subscribing to neoderi.com, an informative e-mail is sent periodically  to your e-mail address that you will inform about the opportunities on our site.


PAYMENT

1.How will I make the payment? What are my payment options?

a. You can pay for your purchases on neoderi.com using the credit card of any bank.

b. You can pay with debit cards and cash payment (ATM) cards.

You can pay by bank transfer / EFT.


2.Can I pay at the door when I receive the products?

We do not have a payment option at the door yet.


DELIVERY

1.Product Supply Conditions?

Products sold through neoderi.com are limited by stocks. After the customer order is completed, the stock of the relevant product is checked; The customer will be informed about the products that cannot be obtained because they are out of stock and their payment will be refunded.


2.What is the delivery time?

All products sold on neoderi.com are delivered to cargo within 3 business days. Estimated arrival time between 1-2 business days for shipments within Istanbul and 1 to 4 business days for shipments outside of Istanbul is foreseen. The courier company will deliver your order to the address you specified between 09.00-18.00 on business days.


3.Will I pay shipping fee when I receive the product I purchased?

The delivery of your products purchased from neoderi.com is free of charge.

You do not pay any fee to the shipping company.


4.Which courier company will my order be delivered?

The delivery of your products purchased from neoderi.com is made free of charge through our contracted courier company Yurtici Kargo.


5.Do you make deliveries anywhere in Turkey?

Our distribution network is limited to the Yurtici Kargo distribution network. most point of delivery for Domestic Currently Turkey's borders are carried out by the shipping company.


6.What should I do if my order cannot be delivered to me by Yurtici Kargo?

An estimated arrival time of 1-2 business days within Istanbul and between 1 and 4 business days outside of Istanbul is envisaged for your orders. International shipments may vary depending on the country where the order is placed, but can arrive within an estimated 3 to 5 working days. If you cannot be found at your address on the day of arrival, a notification note will be left at your door and delivered to the cargo company's distribution office. Your shipments that are not received from the distribution office within 3 working days are returned to neoderi.com's warehouse. For your products that reach the warehouse, you can be contacted and re-sent to your name after the necessary arrangements are made. If you are unreachable, your order will be canceled and returned to you as you paid.


7.What should I pay attention to during cargo delivery?

When the cargo is delivered to you, we strongly remind you that you are responsible for checking the relevant product. If there is crushing, deformation, wetness or any other condition that may damage the product, open the parcel with the cargo attendant and check the condition of your products. In case you see any damage to the products, do not take delivery of the products and ask the cargo authority to keep a report. Recorded products will be delivered to the cargo company neoderi.com and the products will be exchanged by us.


ORDER CANCELLATION

1.Can I cancel the order I placed on neoderi.com?

If your order has not been delivered to cargo, you can send your request via e-mail neoderi34@gmail.com or send a message by using whatsapp +90 530 366 51 49 between 09:00 and 18:00 on weekdays. After your order cancellation request is approved, if your credit card has been paid for your order, your card will be refunded. Repayments differ depending on the internal processes of the bank. We ask you to follow these situations through your bank. The refund of the installment payments is made in installments as required by the bank processes.


REFUND & EXCHANGE

1.Can I refund the products I purchased from neoderi.com?

a. It is our basic principle to be happy as a result of your shopping on neoderi.com. If you would like to return your product, we will be happy to assist you as quickly as possible under the following conditions.


b.You can return your products, whose invoice date has not exceeded 14 days, the product protection band has not been opened, the labels have not been removed and have not been used, and the re-sellability feature is not damaged, with your invoice to the address specified below. Returns that do not meet these conditions will not be accepted and will be returned to you with payment. For this reason, we recommend that you try your products as soon as possible so as not to cause any deterioration when they reach you, and return the ones you think are not suitable as stated above.


c.------------ You can send your returns free of charge with cargo. If you send a refund with other cargo companies, the costs will be covered by you.


D.When we receive your return cargo, you will be notified by e-mail. After checking the conformity of the returned products with the return conditions, the refunds for the accepted return requests are delivered to the bank within 14 days. Your repayment will be made by your bank in the same way that you paid to your payment instrument (installment purchases are refunded in installments). The progress of this process depends entirely on your bank's internal processes.


Return Address:

neoderi.com Gökalp neighborhood 34. Sokak No: 11/15 Zeytinburnu / Istanbul 34020


2.WHAT ARE THE REFUND CONDITIONS?

a.The invoice date should not exceed 14 days.

b.The product protection band should not be opened.

c.The product labels and logos, if any, should not be removed.

d.The product must be salable again to a different customer.


3.How long will my refund take after the return?

After your returns arrive at our warehouse, it is checked whether the product meets the return conditions and if your products are eligible for return, the relevant transactions are completed within 14 days and the refund process is completed. You will be notified by e-mail when your returns are completed by neoderi.com. After this stage, the time it takes for the refund to be transferred to your account varies depending on your bank's processes.